MONEY-BACK GUARANTEE

At QIDOLL, we are dedicated to providing high-quality sex dolls and exceptional service to meet and exceed our customers’ expectations. We understand that sometimes things may not go as planned, which is why we offer a 100% satisfaction guarantee on all our products. Your confidence in our products is essential to us, and our money-back guarantee ensures you can shop with peace of mind. Additionally, we offer a 24-hour refund policy, with refunds processed within 48 hours of approval, providing you with even more convenience and assurance.

What Do We Guarantee?

Authenticity: All dolls at QIDOLL.com are 100% authentic. As an authorized sex doll supplier/distributor of reputed manufacturers, we are authorized to import sex dolls worldwide.

Brand New & Perfect Condition: Every sex doll will arrive in new and original condition, in working condition, and exactly as described/shown on the website.

Quality Control: We have a strict quality control system, ensuring every doll is thoroughly inspected and tested before leaving our studio. Your doll will be shipped with firm privacy-preserving packaging and guaranteed logistics.

100% Satisfaction: With our first-class service and a wide range of doll brands, QIDOLL is the best store to buy premium-quality sex dolls in the USA. We offer factory pictures to ensure your satisfaction with all the details before shipment. If there is any mistake with your order (defects or wrong shipment) upon receiving your doll, we will fix or replace it.

How Does The Money-Back Guarantee Work?

Upon receiving your doll, thoroughly inspect it from head to toe and take photos or videos of the unboxing process. Please refrain from using the doll until you complete the inspection and ensure it is in perfect condition.

You have a 24-hour window from the time of delivery to request a return if you find your doll is damaged or significantly different from the description provided. Contact our support team immediately with clear photos and videos, and we will work with you to provide compensation accordingly, which may include a replacement, partial refund, or full refund, depending on the degree of damage to the doll.

What’s Not Covered By The Money-Back Guarantee?

Minor Blemishes: Minor defects such as skin blemishes, scratches, marks, or slight differences in facial makeup are not considered damage and are not covered by our money-back guarantee. However, these blemishes can be fixed according to YourDoll’s suggestions.

Handmade: As all sex dolls are handmade, slight differences may exist between each doll. These differences are not considered defects.

User Damage: Any damage caused by mishandling or negligence by the customer, such as hyperextension of limbs or fracture of the skeleton, is not covered by our warranty.

Used Dolls: Once a doll has been used, it is not eligible for the guarantee.

If you need any assistance or have questions, please feel free to contact us. Thank you for choosing QIDOLL and trusting us to provide you with the best products and services possible.